Lječilište Bizovačke toplice

Sunčana 39, 31222 Bizovac

OIB (Personal Identification Number): 24179309084

Last updated: 6 July 2026

What are cookies?

Cookies are small text files stored on your device when you visit a website. Cookies enable the website to function properly, remember certain settings, measure traffic and, where you give consent, enable the measurement of advertising performance.

In addition to cookies, the website may use similar technologies, such as pixels, tags, browser local storage and other technical methods for storing or accessing information on your device.

In this Policy, the term “cookies” also refers to such similar technologies.

Why do we use cookies?

On the ljeciliste-bizovacke.hr website, we use cookies for:

• the proper operation of the website,

• the secure and functional use of forms and the booking system,

• remembering your consent settings,

• analysing use of the website,

• measuring advertising performance,

• improving the user experience,

• technical diagnostics and identifying problems on the website.

Because medical services can be booked through the website, we use cookies and advertising tools with particular care. Data that may indicate a health condition, selected medical service, appointment time, reason for the visit or the content of user notes are not used for advertising profiling.

Types of cookies we use

Strictly necessary cookies

Strictly necessary cookies are required for the basic operation of the website. Without them, the website cannot function properly.

These cookies may be used for website security, displaying content, submitting forms, managing consent and basic technical functions.

User consent is not required for strictly necessary cookies because they are required for the operation of the website.

Functional cookies

Functional cookies enable additional website features, such as remembering certain settings or operating particular embedded functions.

Where the SimplyBook.me booking system is used through the website, that system may use its own technical or functional cookies required to display and operate the booking process.

Analytics cookies

Analytics cookies help us understand how users use the website. For example, they may show us which pages are visited most often, how long users remain on the website, where they come from and where technical problems occur.

We may use Google Analytics for analytics purposes.

Analytics cookies are used only where you consent to them, except to the extent that technical cookieless signals without identifying cookies may be used in accordance with your consent choice and the system’s technical settings.

Marketing cookies

Marketing cookies are used to measure advertising performance and, in certain cases, to display more relevant advertisements.

Google Ads and Meta Ads may be used on the website.

Marketing cookies are used only where you consent to them.

When using marketing tools, we do not send first name, last name, e-mail address, telephone number, hashed e-mail address, hashed telephone number, the name of the selected medical service, appointment time, diagnosis, symptoms, test results, the content of the free-text field or other health data.

Conversions may be tracked only as neutral events, without sending the name of the medical service or other health-related details.

Advertising tags are not activated on the booking confirmation or payment confirmation page.

Cookies and technologies used to improve the user experience

We may use Microsoft Clarity on the website to understand how the website is used, identify technical problems and improve the user experience.

Microsoft Clarity may provide heatmaps and user session recordings. Because of the sensitive nature of medical services, Clarity is used only with consent, with content masking, and is not used at the booking, payment or confirmation stages.

Clarity must not be used to record data entered by users in forms, medical information, payment data or the selection of a specific medical service.

Google Tag Manager

We use Google Tag Manager on the website as a technical tag-management tool, specifically to technically load and manage tools such as Google Analytics, Google Ads, Meta Pixel and other similar tags.

Google Tag Manager does not itself create user profiles, but it enables the technical management of tools that may use cookies. Such tools are activated in accordance with your consent settings.

Google Analytics

We use Google Analytics to measure website traffic and use.

Through Google Analytics, we may process technical data such as pages visited, time of visit, device, browser, traffic source and similar data.

We do not use Google Analytics to send health data, the name of the selected medical service, the content of patient notes, appointment time, diagnosis, test results, e-mail address, telephone number or hashed identifiers.

Google Analytics is used in accordance with your consent and cookie settings.

Google Ads

We may use Google Ads to measure the performance of advertisements and advertising campaigns.

We do not use Google Ads to send health data, the name of the selected medical service, the content of patient notes, appointment time, diagnosis, test results, e-mail address, telephone number or hashed identifiers.

Where a conversion is measured, it is measured as a neutral event without medical details.

Google Ads is used only with your consent to marketing cookies.

Meta Ads / Meta Pixel

We may use Meta Ads or Meta Pixel to measure the performance of advertisements on Meta platforms.

We do not use Meta Pixel to send health data, the name of the selected medical service, the content of patient notes, appointment time, diagnosis, test results, e-mail address, telephone number or hashed identifiers.

Where a conversion is measured, it is measured as a neutral event without medical details.

Meta Pixel is used only with your consent to marketing cookies.

Microsoft Clarity

We may use Microsoft Clarity for user experience analysis, heatmaps and technical improvements to the website.

Clarity is used only with your consent.

Clarity is not used at booking stages, payment stages, on confirmation pages, on booking or payment confirmation pages, or on parts of the website where sensitive personal data are entered or displayed.

On parts of the website where Clarity is used, content masking is applied so that personal data, health data, contact details, data entered in forms or payment data are not recorded.

SimplyBook

We use SimplyBook.me for online appointment booking.

SimplyBook.me may use cookies or similar technologies required to operate the booking system, select a service, display available appointment times and confirm a booking.

Because specifically named medical services can be booked through SimplyBook.me, data generated during the booking process are not used for advertising profiling.

CorvusPay

We use CorvusPay for online payments.

CorvusPay may use necessary security and functional technologies required to process payments, verify transactions and protect against misuse.

The Institution does not store credit or debit card data on its website.

Consent management

When you first visit the website, a cookie consent management tool (cookie banner) is displayed.

Through this tool, you can accept or reject individual categories of cookies. Strictly necessary cookies are always active because they are required for the website to operate.

You may change or withdraw your consent at any time through the cookie settings on the website: Cookie Settings.

Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Consent Mode and cookieless signals

The website uses a consent management system and Google Consent Mode v2 advanced.

If you do not consent to analytics or marketing cookies, the associated tools do not use identifying cookies to their full extent. In certain cases, limited cookieless technical signals may be sent for basic measurement and modelling, without sending data that could reveal your identity or health condition.

Such signals do not include first name, last name, e-mail address, telephone number, hashed e-mail address, hashed telephone number, the name of the selected medical service, appointment time, diagnosis, symptoms, test results or the content of the free-text field.

How can you delete or block cookies in your browser?

You can also delete or block cookies through your internet browser settings independently of the website. Most browsers allow you to view, delete and block cookies.

If you block all cookies, some parts of the website may not function properly, particularly functions required for appointment booking, form submission or secure use of the website.

Changes to the Cookie Policy

We may update this Cookie Policy from time to time due to changes in the technical implementation of the website, changes to the tools we use, changes of service providers or changes in legislation.

The updated version will be published on this website together with the date of the latest update.